Frequently asked questions

What are the shipping options?

At this point in time Kilianware Ceramics is only able to offer First Class delivery, this usually takes day 2-3 days after payment plus one business day for securely packagaing your order.

What do I do if I received a broken order?

Kilianware ceramics takes great care in the packaging of our products, but if you do receive a broken product we may require you to mail back the product at our expense, and after assessing the return product as vaild, full refund will be processed prompty.

How do I contact your company if my question isn’t answered here?

The most easiest and effecient way to contact us is through email (, where we aim to reply back within 24 hours.